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Natick Center Station has been under construction for 5 years. Here are 5 things to know.

May 1, 2025 by Jennifer Lambert

natick center mbta
Construction workers worked on accessibility upgrades at Natick Center Station (Photo by Jennifer Lambert)

It’s been five years since construction began on major accessibility updates at Natick Center Station, and commuters are still waiting for it to be done. 

The MBTA is spending $40 million rebuilding the station with two new elevators, two accessible ramps and six stairways. The project was supposed to be completed in three years, but it has dragged on for five. The MBTA now says it should be done this year.

Riders, such as Jeff Richards, say they’ve been left in the dark.

“It’s just been painfully slow, and then when you ask, you get nothing,” said Richards, a longtime resident of Natick who has commuted daily on the train to Kendall Square for almost a decade.

Richards said he noticed during his daily commute that South Station’s renovations, which are nearing completion, have made significant progress. 

“In that time, they built a skyscraper above South Station,” Richards said.

Once a loyal rider of the Natick Center stop, Richards now drives to West Natick because of the ongoing construction and limited train schedules.

“It was a 12-minute walk [to Natick Center], and I loved it,” Richards said.

A “Building a Better T” sign was displayed outside of Natick Center Station
A “Building a Better T” sign was displayed outside of
Natick Center Station (Photo by Jennifer Lambert)

 

Jory Lucas, a Natick resident who takes the train into Boston about five nights a week, said that during construction it’s sometimes difficult to find what platform the train is coming in on.

“I’ve actually missed the train because of the wrong tracks,” he said. “You just constantly have to look at the MBTA app. You have to constantly keep an eye on it because it’s changing just nonstop. Now everybody stands on the bridge in Natick because they don’t know what side it’s coming on. Then when they see it, they all run to one side.”

Until this week, the MBTA had shared few public updates. After the Natick Report inquired about the lack of updates, the project’s webpage was updated Wednesday with a clearer timeline and more detailed information.

Here’s what you need to know about the delays in construction at Natick Center Station and what’s coming next:

The MBTA says the station will be completed this year.

Construction began in February 2020 and was estimated to conclude in 2023. More than five years later, the MBTA has updated its timeline to indicate that the train tracks will be shifted to their final location in early summer 2025, the new accessible platforms will come into service in late summer, and the project will be completed in early fall.

A commuter rail train, inbound to South Station, arrived at Natick Center station.
A commuter rail train, inbound to South Station, arrived at Natick Center station. (Photo by Jennifer Lambert)

“The MBTA is proud to be upgrading stations across the system, including Natick Center Station, especially in an effort to improve accessibility. We are anticipating Natick Center Station to be open by the end of the year and we appreciate the community’s patience as we work to get to that point,” the agency wrote in a statement via email.

Lucas, who works as a builder at JMAC Development Corp., said he believes the project could be done by the end of 2025.

“I don’t just have the commuter perspective,” he said. “I also watch these guys work. These guys have stepped it up in the last three months, they’ve been non-stop … The way they’re going now, I could see it being done [by the end of the year].”

Delays were caused by the COVID-19 pandemic and construction restrictions, according to the MBTA.

Within weeks of the project’s start date, the COVID-19 pandemic disrupted labor availability and supply chains, resulting in setbacks that persisted long after the initial shutdown. The MBTA also designed the work to minimize interruptions to service on the Worcester Line, requiring crews to work around active train operations.

Instead of using weekend shutdowns, tasks were done overnight, which helped cut busing costs but extended the construction schedule. Keeping the station open to riders throughout the project also limited productivity.

Progress was also slowed by more specific issues, including a 2021 storm in Texas that knocked out the factory producing fiber-reinforced polymer–a modern material replacing concrete and rebar–for the station’s platforms.

Riders say the delays have upended their commutes, and they feel left out of the loop.

For Jeff Richards and others who have expressed frustration on social media, the biggest frustration is a lack of communication from the MBTA. He said the “bare minimum” would be transparency.

The Natick Center Station sign was displayed at the station, with a map.
The Natick Center Station sign was displayed at the station, with a map.
(Photo by Jennifer Lambert)

“It’s keeping their page up to date and being transparent about why they can’t maintain the schedule,” Richards said. “And I think with any references to COVID and supply chains, there has to be something that’s concrete. Who’s overseeing this? Why isn’t the T there every day? How many people are on the project? How much money has been spent on this? Those are the questions.”

The lack of communication, he said, weakens trust in a system he wants to believe in.

“I want the system to be awesome because I would rather be dragged by someone’s car on a hot day on the [Mass.] Pike than drive,” Richards said.

The project has been years in the making, long before construction began.

In a Facebook comment, Josh Ostroff, director of capital strategy for the MBTA, noted that accessibility planning for Natick Center Station began more than a decade ago. In 2012, the Natick Select Board approved $80,000 for a feasibility study and conceptual design at the station. That led to approval in 2016 and eventual construction approval. At the time, Natick Center was the busiest commuter rail station in the system that was still fully inaccessible.

The project will include major accessibility upgrades.

When completed, the station will include high-level platforms, elevators, ramps, canopies, bicycle parking, new signage and emergency lighting. It will also include a rebuilt pedestrian bridge.

Richards says he does not believe the project will be completed when the MBTA says it’s going to be.

“There’s so much that has to be done, and I just don’t see it being done by the end of this year,” he said. “I think it’s going to be more 2026 before that station’s open.”

This story is part of a partnership between the Natick Report and the Boston University Department of Journalism.


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Filed Under: Transportation

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‘We’re just going to be the store that Natick needs’: Ten Trees Books starts new chapter downtown

April 11, 2025 by Jennifer Lambert

Kim and Rob Rickard, owners of Ten Trees Books, smile in front of the shelves and decor inside their store.
Kim and Rob Rickard, owners of Ten Trees Books, smile in front of the shelves and decor inside their store. (Photo by Jennifer Lambert)

Kim Rickard walked downstairs one August morning two years ago, uncertain about her job in executive recruiting at a small accounting firm, and made an announcement to her husband, Rob. 

“I think I might want to open a bookstore,” she said.

Rob was unsure about the idea.

“I said, ‘Yeah, let’s think about it,’” he said. “I mean, with e-books and everything, it’s like, really?”

Now, nine months after Ten Trees Books opened its doors in Natick Center, the shop has become what Kim calls “a third space, where it’s not work and it’s not home.” Inside The Hive building, which was once home to several women-owned businesses, Ten Trees Books offers a cozy, independent bookstore open every day.

“I’ve always been a reader, and I’ve always wanted to be around books,” Kim said.

After working at Barnes & Noble in college and briefly wanting to become a librarian, Kim started looking into what it would take to open a bookstore, something she said the Natick community needed. She tapped into the American Booksellers Association, which advocates for the success of independent bookstores, to help her assess Natick’s viability.

“[Natick] just met all of the check marks of a town that would make a successful business in terms of the size [and] the education of the people,” she said.

“We’re open into the evening, which no one else [downtown] is … and we’re just going to be the store that Natick needs.”

Kim and Rob Rickard’s dog, Piper, kept children comfortable while they listened to storytime at Ten Trees Books.
Kim and Rob Rickard’s dog, Piper, kept children comfortable while they listened to storytime at Ten Trees Books. (Courtesy photo)

The Natick community’s response to the shop “has been incredible,” Kim said. The family-run business has all five-star reviews on Google. 

Mary Vasquez, a Natick resident and member of the romance book club at Ten Trees, appreciates that the store is a “third space.”

“One of the nice things about the store is that it’s not just a store–it’s also a place to gather,” Vasquez said. “Kim has been doing a lot more book clubs and events, and I think it’s a really nice thing to have in our community as well.”

The entire Rickard family is involved, with the couple’s 11-year-old daughter, Cassidy, working the register on Saturday afternoons, and their dog, an Irish Setter named Piper, keeping the guests company during story times.

“It was my birthday yesterday, and [Cassidy] said, ‘You are the most awesome mom in the whole world, and you’re doing so good on your bookstore,’” Kim said. “Because she watched me do this when there were no shelves.”

Rob, who works full-time in finance for a quantitative hedge fund, spends weekends supporting the store however he can.

“It’s [Kim’s] vision and her idea, so I just let her go with it,” Rob said. “I’m behind the scenes.”

The Hive is a retail incubator, giving early-stage businesses a chance to launch and grow. Kim said Ten Trees’ lease runs until February 2026, and then they will move into a new space, which she and Rob will start looking into over the summer.

“The idea is, you think you have a concept that might work in Natick, and you want to test it,” Kim said. “It’s low capital investment in the beginning to get us in.”

Ten Trees Books occupies The Hive building.
Ten Trees Books occupies The Hive building.
(Photo by Jennifer Lambert)

 

The world of independent bookstores has been expanding in recent years, according to the Associated Press. 

“There’s a need for independent bookstores now more than ever, because of what’s happening in the administration, what’s happening in schools: banning books or putting them under critique,”  Kim said. “And I think there should be independent bookstores where you can go buy anything you want.”

With recurring book clubs, literature groups, poetry nights, visiting authors, weekend storytime, and other events, Ten Trees has quickly become a downtown gathering place. Kim said she wanted to foster that community after reading posts in a Natick Moms Facebook group.

“There were women who were bold enough to say, ‘I need friends,’ and I felt that way for a long time, because you reach a point in your life where it’s hard to meet friends,” Kim said. “So it was very intentional for me, when I opened [Ten Trees], I planned to have activities for people to get out of the house, specifically women.”

The store’s name is connected to Natick’s town common, Kim said. In 2020, Natick removed 10 trees from the town common, sparking an uproar on Facebook. The town later replanted 10 diverse species—an act Kim saw as symbolic.

“It’s new beginnings, it’s growth … and it’s diverse,” Kim said. “That speaks to a message that I’m interested in.”

Rob said the most rewarding part of the store’s nine months in business has been the sense of community.

“People come in all the time and say, ‘Thank you. We love that you’re here.’ And you’re like, ‘Wow, OK, I’m making a difference.’”

The couple hopes that Ten Trees becomes a lasting part of the town.

“I hope that it exists here, even if we don’t own it for a very long time in this town,” Kim said. “And because I think the town wants it and needs it. So I do look at it a little bit like my legacy.”

This story is part of a partnership between the Natick Report and the Boston University Department of Journalism.

More: Popovers and partnership—How a Natick couple built a Wellesley bakery from scratch

Filed Under: Books, Business

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Popovers and partnership: How a Natick couple built a Wellesley bakery from scratch

March 19, 2025 by Jennifer Lambert

Carl Parisien and Morgan Schaffrath, co-owners of Popovers at Church Square, recall the excitement of opening their doors for their first day in business in July 2024.

“We got absolutely crushed,” Parisien said. “I was like, ‘Lock the doors!’”

The flood of customers eager to try the restaurant’s popovers caught the husband-and-wife duo off guard.

“There were 20 minutes when we didn’t have any popovers because we were so overwhelmed with support,” Schaffrath said. “It was great.”

popovers
Morgan Schaffrath and Carl Parisien, wife and husband, smile in front of the menu at their restaurant, Popovers at Church Square. (Photos by Jennifer Lambert)

In business for eight months, Popovers at Church Square has sold more than 15,000 popovers, not including the 16 popover breakfast and lunch sandwiches on the menu, Parisien said. Fans have traveled from around the state to try the big, light, and airy pastry made with just four ingredients — flour, milk, eggs, and butter.

Although it has only a few ingredients, creating the perfect popover is a difficult task, the couple said. The pastry is baked until it pops up dramatically, creating a crispy exterior and hollow interior.

“It’s not as simple as you might think,” Parisien said. “I spent probably the better part of a year or more just developing our own proprietary popover batter recipe. A lot of things had to fall into place.”

Schaffrath said she loves seeing customers’ reactions to their enormous popovers.

“It will never get old for me when I bring a popover out, and they gasp and say, ‘That’s so big,’” Schaffrath said. “Then, they take their phone out and take a picture because they’ve never seen a popover that big.”

A simple popover, warmed and buttered with a side condiment or cheese, goes for $4.95 at Popovers at Church Square, including a gluten-free version costing $5.95. Other variations – such as a pepperoni pizza, bruschetta, or strawberry Nutella popover – cost about $10. Popovers have been around since the 1800s when English settlers adapted the Yorkshire pudding recipe, and they became popular throughout New England.

popovers
One of the restaurant’s huge popovers with homemade honey butter on the side.

Playing to each other’s strengths

Parisien and Schaffrath, who live in South Natick, spent years turning their vision into reality. Parisien, who is an IT director at Northeastern University, works weekends at Popovers, bakes in the early mornings, and helps clean after the restaurant closes. Schaffrath is a former district manager at Dunkin’. They said they play to each other’s strengths.

Schaffrath is familiar with morning business, ordering, staffing, and dealing with health inspectors. Parisien said his IT background has helped him navigate point-of-sale systems.

“We came together in that,” Schaffrath said. “I had the front-of-the-house kind of experience, and he could do the back-of-the-house kind of stuff. We complemented each other, and that made it easier.”

Parisien also uses many lessons he learned while working at a Kentucky Fried Chicken restaurant in high school.

“All the little things I learned about baking, service, and cleaning are still with me 25, 30 years later,” he said. “It takes about an hour for us to cook a batch of 36 popovers, so you always have to think an hour ahead … It was the same thing that I learned at KFC as I was cooking chicken.”

The right location

Parisien and Schaffrath said they spent a lot of time looking for the right location for Popovers before they settled on 16 Church St. in Wellesley. They said some landlords would not allow them to open in an area where a bakery or cafe already existed.

The restaurant’s location was previously occupied by the clothing store Cachet, which closed in 2022. Turning a retail space into a fully functioning eatery was no small feat.

“We had to gut the place and convert it into a food service space, so we had to figure out all the plumbing, electric, everything,” Parisien said. “When we signed the lease, we were supposed to be open in three months … Well, that never happened. It took us about 11 months.”

For many Wellesley residents, Popovers at Church Square reminds them of another popover restaurant, which closed in 1996 and occupied the space across the street. Parisien said many people ask them if they are affiliated, but they are not.

“We got really lucky because we didn’t know about it, but it was a good spot with great memories,” Schaffrath said.

popovers
Popovers at Church Square, which opened in July 2024, is located at 16 Church St. in Wellesley.

Despite the challenges before opening the restaurant, Popovers has delighted customers.

“I have an office downstairs, but I can hear through the floor when it’s jam-packed in here,” Parisien said. “All I hear is, ‘Popovers, popovers, popovers.’ It’s amazing.”

All about relationships

Beyond the food, the couple cherishes the relationships they’ve built through the restaurant. They partner with Speedwell Coffee, a roasting company in Plymouth.

“[The owner of Speedwell] literally knocked on the door and said, ‘What’s going on in here?’” Schaffrath said. “We’ve made some great relationships just from people saying, ‘What’s going on in here?’ Because the popover is a unique idea.”

popovers
A bacon, egg, and cheese sandwich made on a popover. Parisien said the couple even had to develop the way they wrap their sandwiches because the menu items could easily fall apart.

Schaffrath said the most rewarding part of the couple’s hard work is seeing it all come together.

“On a busy Saturday when there’s not one seat available, and my family’s hanging out, and it’s loud, I just look out, and it’s so rewarding that the idea and work created something that people love,” she said.

At the heart of it all is Parisien and Schaffrath’s dynamic as a couple.

“In the pandemic, when he had to work from home, I liked having him around,” Schaffrath said. “And now we get to work together … all the time.”

But it hasn’t always been easy. Schaffrath said the biggest challenge of running a business has been the stress.

“Every little thing is on us to take care of,” she said. “It can be a lot, but at the six-month mark, it kind of calmed a bit, and we knew what we were doing. We worked out the stresses and unknowns, and now we can be more proactive.”

Popovers has a staff of six, including Parisien and Schaffrath. Some work full-time, and some are students at Wellesley College who work part-time.

“The most important part of running a business as a couple,” they say, “is remembering to laugh.”

This story is part of a partnership between Natick Report and the Boston University Department of Journalism.

Filed Under: Business, Restaurants

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